You do what you do best. We make it as easy as possible for you.
Product-Management
- Operational and strategic purchasing (Supply Chain Management). <
- Particularly in the area of contract manufacturers. Also and especially in the area of phyto, pharmaceuticals, food supplements and nutrition.
- Quality management according to ISO, certified safety of your products according to HACCP, including full documentation.
- Market and competition analyses, development of product strategies.
- Planning, implementation, coordination and control of defined measures
Warehouse/Shipping
- We store your products exactly as you wish. Even small quantities are guaranteed to be placed cost-optimised via a modern, customised intralogistics system. On request, according to food hygiene and food safety guidelines.
- Real-time stock management: All reports on incoming/outgoing items and returns are backed up externally daily, weekly and monthly and can be viewed at almost any time.
- Fast, secure (EAN scanner controlled on request) parcel packaging and shipping based on your specifications, both nationally and internationally.
- All parcels are picked up by the delivery person (e.g. DHL) on the same day and transported to the relevant shipping centre.
Customer Service
- Telephone (inbound) and written (mail, fax, e-mail) order processing: order acceptance, customer service, complaint acceptance and resolution.
- Returns management: Returns are received, checked, processed daily and refunds or replacements are made according to agreement/specifications. Your stocks remain up-to-date in real time.
- After Sales Services: customer retention and reactivation, marketing support.
- Number configuration for national and international, toll-free or premium numbers.
Accounting
- Booking of debtors, creditors and general ledger;
- Booking incoming payments;
- Current liquidity check (before shipment);
- Reminder (before collection);
- Reporting of payment runs, outstanding items, etc.
- Month-end closing, business evaluation (BWA);
